Shipping and Refund Policies
We ship all items using the United States Parcel Service, and use their rates as well. Once we ship out your package you will receive a tracking number. We have no control over the United Postal Service on how long it takes for delivery.
At this time we only ship to the United States.
If a product is purchased off our website then it will be shipped out within 24 hours (Monday-Friday). You will receive an email with your tracking number. We use the address that you have put in at checkout. We are not responsible if you put in a wrong shipping address.
If the package is returned to us due to incorrect address that you provided than another shipping fee will incur to ship out the package.
If we make a custom product it will take up to 2 weeks before it will be shipped out. This is because we mix all the resin, and it needs a cure time before it can get turned. Once the custom piece is finished an email with the tracking number will be issued.
Feel free to contact us with any questions relating to our shipping policy.
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Return Policy
We offer a 30 day money back guarantee. If for some reason you are not satisfied with your purchase please contact us.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
pbrosseau@paulshandturnedcreations.com
Send the returned item to: Paul's Hand Turned Creations, 1811 PINEHURST RD, Southport NC 28461, United States.
Shipping
To return your product, you should mail your product to: Paul's Hand Turned Creations, 1811 PINEHURST RD, Southport NC 28461, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
